{"id":687,"date":"2024-10-15T11:55:47","date_gmt":"2024-10-15T09:55:47","guid":{"rendered":"https:\/\/oxomuseomadrid.com\/?page_id=687"},"modified":"2026-01-14T18:07:01","modified_gmt":"2026-01-14T16:07:01","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/oxomuseomadrid.com\/en\/preguntas-frecuentes\/","title":{"rendered":"FAQS"},"content":{"rendered":"<h1>\n<h1>PREGUNTAS FRECUENTES<\/h1>\n<\/h1>\n<div>\n<p>Listado de preguntas y respuestas que pueden servirte para tu visita a OXO Museo del Videojuego<\/p>\n<\/div>\n<ul>\n<li>\n<h3>GENERAL<\/h3>\n<\/li>\n<li>\n<h3>TARIFAS<\/h3>\n<\/li>\n<li>\n<h3>CONSERVACI\u00d3N<\/h3>\n<\/li>\n<li>\n<h3>OTRAS PREGUNTAS<\/h3>\n<\/li>\n<\/ul>\n<hr>\n<h2>\u00bfSIGUES TENIENDO DUDAS?<\/h2>\n<p><p>\n        <a href=\"\/contacto\/\">Contacto<\/a>\n    <\/p>\n<\/p>\n<p><!--more--><br \/>\n<!-- 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Podr\\u00e1s conocer la historia de los videojuegos desde sus inicios, jugar en sistemas incre\\u00edbles y juegos cl\\u00e1sicos o conocer las \\u00faltimas tendencias y novedades del sector.<\\\/span><\\\/p>\",\"title\":\"\\u00bfQU\\u00c9 PUEDO ENCONTRAR Y HACER EN OXO?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">\\u00a1Claro que no! Vas a encontrar un mundo completamente alucinante: Objetos incre\\u00edbles, instalaciones art\\u00edsticas y sobre todo, descubrir lo que significan los videojuegos.<\\\/span><\\\/p>\",\"title\":\"\\u00bfTENGO QUE SER AMANTE DE LOS VIDEOJUEGOS PARA DISFRUTAR DE OXO?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Puedes adquirir la entrada a OXO de forma electr\\u00f3nica <\\\/span><b>aqu\\u00ed <\\\/b><span style=\\\"font-weight: 400;\\\">y en las taquillas del museo en horario de apertura. Recomendamos comprarlas con antelaci\\u00f3n para garantizar el acceso y evitar esperas innecesarias.<\\\/span><\\\/p>\",\"title\":\"\\u00bfC\\u00d3MO PUEDO CONSEGUIR LA ENTRADA PARA VISITAR OXO?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400; line-height: 0.8;\\\">De domingo a jueves de 11:00 a 22:00.<\\\/span><\\\/p>\\n\n\n<p>Viernes y s\\u00e1bado de 11:00 a 23:00.<\\\/p>\",\"title\":\"\\u00bfQU\\u00c9 HORARIO TIENE EL MUSEO?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">S\\u00ed, puedes pagar con efectivo directamente en la taquilla de OXO.<\\\/span><\\\/p>\",\"title\":\"NO TENGO TARJETA DE CR\\u00c9DITO PARA COMPRAR LAS ENTRADAS \\u00bfPUEDO PAGAR EN EFECTIVO?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">En la web de OXO puedes escoger el d\\u00eda y tramo horario para visitar el museo.<\\\/span><\\\/p>\",\"title\":\"\\u00bfC\\u00d3MO PUEDO ELEGIR EL D\\u00cdA DE MI VISITA?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Con tu entrada tendr\\u00e1s acceso a todo el museo durante 2 horas.<\\\/span><\\\/p>\",\"title\":\"\\u00bfQU\\u00c9 DURACI\\u00d3N TIENE LA VISITA?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">No, l<span>os menores de 14 a\\u00f1os deben acceder al museo acompa\\u00f1ados por una persona adulta.<\\\/span><\\\/span><\\\/p>\",\"title\":\"\\u00bfLOS MENORES PUEDEN ACCEDER SIN ACOMPA\\u00d1ANTE AL MUSEO?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Si deseas realizar una devoluci\\u00f3n, debes ponerte en contacto directamente con nuestro proveedor de venta de entradas escribiendo a <strong data-start=\\\"251\\\" data-end=\\\"275\\\"><a data-start=\\\"253\\\" data-end=\\\"273\\\" class=\\\"decorated-link cursor-pointer\\\" rel=\\\"noopener\\\" href=\\\"mailto:ayuda@enterticket.es\\\">ayuda@enterticket.es <\\\/a><\\\/strong>\\u00a0.Ellos te indicar\\u00e1n los pasos a seguir y gestionar\\u00e1n tu solicitud.<\\\/p>\",\"title\":\"\\u00bfPUEDO SOLICITAR UNA DEVOLUCI\\u00d3N DE MIS ENTRADAS?\"}}]}]}]}]}]},{\"type\":\"fs_switcher_item\",\"props\":{\"grid_1_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_1_custom_image_margin_top\":\"uk-margin-small\",\"grid_2_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_2_custom_image_margin_top\":\"uk-margin-small\",\"grid_3_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_3_custom_image_margin_top\":\"uk-margin-small\",\"grid_4_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_4_custom_image_margin_top\":\"uk-margin-small\",\"grid_5_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_5_custom_image_margin_top\":\"uk-margin-small\",\"grid_6_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_6_custom_image_margin_top\":\"uk-margin-small\",\"grid_6_custom_item_column_gap\":\"small\",\"show_custom_fieldsets\":\"1\",\"show_custom_settings\":\"all\",\"title\":\"TARIFAS\"},\"children\":[{\"type\":\"fragment\",\"props\":{\"margin\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"css\":\".el-title{\\n    padding-bottom:8px;\\n    padding-top: 8px;\\n    padding-left:15px;\\n    border-radius:8px;\\n    }\\n.el-content{\\n    color: #fff;\\n    font-size:20px;\\n    padding-left:25px;\\n    padding-right:25px;\\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true,\"text_align\":\"justify\"},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">S\\u00ed. Tenemos descuentos para ni\\u00f1os menores de 13 a\\u00f1os, entrada senior para mayores de 65 a\\u00f1os y precio reducido para personas con discapacidad (obligatorio justificar en el acceso). Tambi\\u00e9n disponemos de un Pack Familiar v\\u00e1lido para 4 personas (2 adultos y 2 ni\\u00f1os menores de 13 a\\u00f1os).<\\\/span><span style=\\\"font-weight: 400;\\\"><br \\\/><\\\/span><\\\/p>\",\"title\":\"\\u00bfEXISTEN TARIFAS REDUCIDAS?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Los ni\\u00f1os menores de 5 a\\u00f1os no pagan entrada.<\\\/span><\\\/p>\",\"title\":\"\\u00bfLOS NI\\u00d1OS TIENEN LA ENTRADA GRATIS EN EL MUSEO?\"}}]}]}]}]}]},{\"type\":\"fs_switcher_item\",\"props\":{\"grid_1_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_1_custom_image_margin_top\":\"uk-margin-small\",\"grid_2_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_2_custom_image_margin_top\":\"uk-margin-small\",\"grid_3_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_3_custom_image_margin_top\":\"uk-margin-small\",\"grid_4_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_4_custom_image_margin_top\":\"uk-margin-small\",\"grid_5_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_5_custom_image_margin_top\":\"uk-margin-small\",\"grid_6_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_6_custom_image_margin_top\":\"uk-margin-small\",\"grid_6_custom_item_column_gap\":\"small\",\"show_custom_fieldsets\":\"1\",\"show_custom_settings\":\"all\",\"title\":\"CONSERVACI\\u00d3N\"},\"children\":[{\"type\":\"fragment\",\"props\":{\"margin\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"css\":\".el-title{\\n    padding-bottom:8px;\\n    padding-top: 8px;\\n    padding-left:15px;\\n    border-radius:8px;\\n    }\\n.el-content{\\n    color: #fff;\\n    font-size:20px;\\n    padding-left:25px;\\n    padding-right:25px;\\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true,\"text_align\":\"justify\"},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">\\u00a1Por supuesto! La misi\\u00f3n del museo es la conservaci\\u00f3n y preservaci\\u00f3n del legado hist\\u00f3rico. <\\\/span><a href=\\\"mailto: madrid@oxomuseo.com\\\"><b>Env\\u00edanos un correo electr\\u00f3nico <\\\/b><\\\/a>con<span style=\\\"font-weight: 400;\\\">\\u00a0la propuesta de donaci\\u00f3n y nos pondremos en contacto contigo.<\\\/span><\\\/p>\",\"title\":\"TENGO UN ORDENADOR, CONSOLA O VIDEOJUEGO ANTIGUO QUE ME GUSTAR\\u00cdA DONAR AL MUSEO \\u00bfACEPT\\u00c1IS DONACIONES?\"}}]}]}]}]}]},{\"type\":\"fs_switcher_item\",\"props\":{\"grid_1_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_1_custom_image_margin_top\":\"uk-margin-small\",\"grid_2_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_2_custom_image_margin_top\":\"uk-margin-small\",\"grid_3_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_3_custom_image_margin_top\":\"uk-margin-small\",\"grid_4_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_4_custom_image_margin_top\":\"uk-margin-small\",\"grid_5_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_5_custom_image_margin_top\":\"uk-margin-small\",\"grid_6_custom_image_margin_bottom\":\"uk-margin-small\",\"grid_6_custom_image_margin_top\":\"uk-margin-small\",\"grid_6_custom_item_column_gap\":\"small\",\"show_custom_fieldsets\":\"1\",\"show_custom_settings\":\"all\",\"title\":\"OTRAS PREGUNTAS\"},\"children\":[{\"type\":\"fragment\",\"props\":{\"margin\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"css\":\".el-title{\\n    padding-bottom:8px;\\n    padding-top: 8px;\\n    padding-left:15px;\\n    border-radius:8px;\\n    }\\n.el-content{\\n    color: #fff;\\n    font-size:20px;\\n    padding-left:25px;\\n    padding-right:25px;\\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true,\"text_align\":\"justify\"},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">El idioma oficial del museo es el espa\\u00f1ol. Todos los textos e informaciones se encuentran tambi\\u00e9n en ingl\\u00e9s.<\\\/span><\\\/p>\",\"title\":\"\\u00bfEN QU\\u00c9 IDIOMA EST\\u00c1N LOS CONTENIDOS DEL MUSEO?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">S\\u00ed, disponemos de audiogu\\u00edas en espa\\u00f1ol e ingl\\u00e9s. Incluiremos m\\u00e1s idiomas pr\\u00f3ximamente.<\\\/span><\\\/p>\",\"title\":\"\\u00bfDISPON\\u00c9IS DE AUDIOGU\\u00cdAS?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">S\\u00ed, el museo ofrece visitas guiadas con reserva previa en el e-mail: <\\\/span><a href=\\\"mailto:madrid@oxomsueo.com\\\"><span style=\\\"font-weight: 400;\\\">madrid@oxomuseo.com<\\\/span><\\\/a><\\\/p>\",\"title\":\"\\u00bfHAY VISITAS GUIADAS EN EL MUSEO?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Tenemos opciones personalizadas para grupos de estudiantes.<\\\/span><b> Contacta con nosotros <\\\/b><span style=\\\"font-weight: 400;\\\">para que te expliquemos todas las posibilidades para que la visita al museo con tus alumnos sea inolvidable.<\\\/span><\\\/p>\",\"title\":\"SOY PROFESOR Y QUIERO VISITAR EL MUSEO CON MI CLASE O CENTRO EDUCATIVO \\u00bfC\\u00d3MO PUEDO ORGANIZAR UNA VISITA?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">En OXO encontrar\\u00e1s una tienda de productos especializados en videojuegos de todo tipo, adem\\u00e1s de merchandising oficial de las mejores marcas.<\\\/span><\\\/p>\",\"title\":\"\\u00bfTEN\\u00c9IS TIENDA CON ART\\u00cdCULOS DE VIDEOJUEGOS EN OXO?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">En la tienda de OXO tenemos pr\\u00e1cticamente de todo, pero no vendemos videojuegos. \\u00danicamente encontrar\\u00e1s alguna edici\\u00f3n coleccionista relacionada con las exposiciones del museo.<\\\/span><\\\/p>\",\"title\":\"\\u00bfVEND\\u00c9IS VIDEOJUEGO EN LA TIENDA DE OXO?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">S\\u00ed, contacta con nosotros para reservar tu evento en un espacio \\u00fanico.<\\\/span><\\\/p>\",\"title\":\"\\u00bfORGANIZ\\u00c1IS EVENTOS EMPRESARIALES EN OXO?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Siempre estamos interesados en incorporar propuestas interesantes a OXO. Ponte en contacto con nosotros para contarnos.<\\\/span><\\\/p>\",\"title\":\"\\u00bfME GUSTAR\\u00cdA PROPONER UN CONTENIDO O ACTIVIDAD EN EL MUSEO \\u00bfEST\\u00c1IS ABIERTOS?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Ponte en contacto con nosotros desde <\\\/span><a href=\\\"mailto:madrid@oxomuseo.com\\\"><b>aqu\\u00ed<\\\/b><span style=\\\"font-weight: 400;\\\">.<\\\/span><\\\/a><\\\/p>\",\"title\":\"ME GUSTAR\\u00cdA FORMAR PARTE DEL STAFF DE OXO \\u00bfC\\u00d3MO PUEDO HACERLO?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Nos encantan las mascotas, pero para mantener la seguridad de los materiales expuestos, no permitimos su entrada.<\\\/span><\\\/p>\",\"title\":\"\\u00bfPUEDO ENTRAR CON MI MASCOTA?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Por motivos de espacio y seguridad no permitimos la entrada en el museo con este tipo de veh\\u00edculos.<\\\/span><\\\/p>\",\"title\":\"\\u00bfPUEDO ENTRAR CON BICI, PATINETE, PATINES O MONOPAT\\u00cdN EN EL MUSEO?\"}}]}]}]}]}]}]}]}]}]},{\"name\":\"Contact\",\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"image_size\":\"cover\",\"padding\":\"small\",\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-1\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"margin\":\"large\"}},{\"type\":\"headline\",\"props\":{\"content\":\"\\u00bfSIGUES TENIENDO DUDAS?\",\"css\":\".el-element{\\n    font-family: 'Acumin Pro';\\n    font-size:35px;\\n}\\n\",\"margin\":\"default\",\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"heading-small\"}},{\"type\":\"button\",\"props\":{\"button_size\":\"large\",\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"medium\",\"text_align\":\"center\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"secondary\",\"content\":\"Contacto\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon_align\":\"left\",\"link\":\"\\\/contacto\\\/\"}}]}]}]}]}],\"version\":\"4.5.23\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONS List of questions and answers that may be useful for your visit to OXO Museo del Videojuego GENERAL PRICES CONSERVATION OTHER QUESTIONS STILL HAVING QUESTIONS? Contact<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-687","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/oxomuseomadrid.com\/en\/wp-json\/wp\/v2\/pages\/687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oxomuseomadrid.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oxomuseomadrid.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oxomuseomadrid.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oxomuseomadrid.com\/en\/wp-json\/wp\/v2\/comments?post=687"}],"version-history":[{"count":0,"href":"https:\/\/oxomuseomadrid.com\/en\/wp-json\/wp\/v2\/pages\/687\/revisions"}],"wp:attachment":[{"href":"https:\/\/oxomuseomadrid.com\/en\/wp-json\/wp\/v2\/media?parent=687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}